Restaurant Host

Job Description:

Cia:  Norwegian Cruise Line  - Brazilian candidates only. 

Job Responsibilities

• Responsible for assisting in achieving the departmental guest satisfaction targets and the food and beverage revenues determined by the Company for the restaurant organization.
• Takes reservations according to company policies and controls.
• Greets and assigns seating to guests based on company guidelines and proper rotation of waiter stations.
• Manages the seating of guests using a manual chart or the restaurant table management system.
• Initiates and maintains wait lists and their accuracy as per guidelines and procedures.
• Ascertains satisfaction with service and food when guests leave the restaurants.
• Gives instructions to the escort teams in the main restaurants.
• Answers telephones and takes special requests and instructions from guests regarding preferences, special occasions and or dietary requirements.
• Complies with all company policies, rules and regulations.
• Follows and is compliant with all Public Health rules and regulations.
• Follows instructions from the manager in charge of the assigned restaurant to ensure timeliness of service to guests.
• Ensures that his/her podium or reservation desk is properly set-up for each meal
• period and for the expected levels of business.
• Ensures that his/her podium and or reservation area is properly organized and restocked at the end of each meal period and or shift.
• Follows schedules, work assignments and executes the side jobs that are determined by management.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS, EDUCATION AND ATTRIBUTES

QUALIFICATIONS

• Minimum of 2 months working experience as a Restaurant Steward within the restaurant organization in NCL and or a minimum of 3 to 6 months working experience as a restaurant host on a shore side establishment.
• Track record in achieving positive guest comments and service scores.
• Knowledge of food and beverage products and terminology.
• Experience with computerized reservation and/or table management systems is preferred.

EDUCATION

• Secondary Education degree or equivalent is mandatory.
• Courses and or training in safety, environmental, public health and sanitation regulations and procedures are required.

ATTRIBUTES

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

 In order to join our team and begin your new career with us, you must be:

•  21 years of age or older.
• Conversant in English.
• Able to obtain a valid passport and United States C1/D visas.
• Able to work a 7-day, 70-hour week with limited time-off during your contract.
• Flexible with your work schedule, job duties and job locations.
• Willing to share a cabin.
• Guest focused.
• Appreciative of diversity among Guests and Crew.
• Eager to work in a high-volume, fast-paced Guest service environment

 

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Seamanwork Ship Jobs Training & Travel

Endereço : Estrada Francisco da Cruz Nunes  5.428 / 216

Piratininga  -  Niterói  -  Rio de Janeiro  - Brasil

Telefone : 21 2619 - 3984   / 21 2718  - 5109

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